We want you to love your VizorLumen experience. If you’re not satisfied, here’s how refunds work.
Eligibility for Refunds
- Requests must be made within 14 days of delivery
- Item must be unused, in original packaging, and in resalable condition
- Proof of purchase is required
Non-Refundable Items
- Used or damaged products
- Final sale or promotional items
- Gift cards
Refund Process
Once your return is received and inspected:
- Approved refunds will be issued to the original payment method
- Processing time: 5–10 business days
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Contact
To initiate a refund, email:
support@dream.vizorlumen.com